Wax & Flame wholesale terms & conditions

Orders

  • Wholesale pricing applies to stores with a retail storefront.
  • New wholesale customers are required to apply for wholesale registration here.
  • Small batch creation means there are no minimum order quantities.
  • Custom orders are welcome, please contact me here with your details.

Payments

  • All orders are to be fully paid for at time of check out.
  • Wax & Flame doesn’t currently collect GST.
  • Prices are subject to change at any time without notice.

Returns

  • Returns accepted up to 14 days after purchase.
  • To request a refund contact via email here.
  • Returns/replacement only accepted if products are faulty.

Shipping

  • Shipping is paid for by the purchaser and automatically calculated at checkout.
  • Free shipping applies for all overs over $200 (automatically applied at checkout).
  • Each product is handmade to order which can take up to 14 days before shipping.
  • A tracking number is provided once products are shipped
  • Orders are posted to the shipping address supplied during checkout.

Conditions

  • Re-sellers must not remove branding from any product or sell re-branded products.

Exclusivity

Wax & Flame aims to minimise the number of stockists per suburb.
This works on a first in best dressed basis, although if a particular store does not reorder within a
6 month period that area goes back up for the taking.
If you require a specific exclusivity guarantee please contact me here.